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Best answer

Error on Facebook Lead Ads "Invalid permission issue with Facebook, ensure this account can access the page."

  • June 7, 2021
  • 5 replies
  • 1376 views
C

Hi

Dr.MVP FB Customer from FaceBook Lead Ads Data error message ‘Invalid permission issue with Facebook, ensure this account can access the page’，As shown below：

Also in FaceBook Zapier application permission setting ，As shown below：

 

All set to on。

use simultaneously.https://developers.facebook.com/tools/lead-ads-testing/。

tested, all messages were successfully sent.But when the customer actually transmits, it fails. May I ask what caused the problem, thank you

Best answer by SamB

Just wanted to follow up here for anyone that’s running into the same “Invalid permission issue with Facebook” error to confirm that this is usually caused by the necessary Page, Ad Account and/or Lead Access admin permissions not being granted on the connected Facebook account. 

To fix this error, check that the correct permissions have been granted. And then re-add the Facebook Lead Ads account connection in Zapier to ensure the updated Facebook Lead Ads permissions are used.

More details about the permissions required can be found here: What permissions do I need to use Facebook Lead Ads with Zapier? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • June 7, 2021

Hi @carl shen 

You can review the available help docs for FB Lead Ads here: https://zapier.com/apps/facebook-lead-ads/help

Otherwise, it might be best to open a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
C
  • carl shenBeginner
  • Author
  • Beginner
  • June 8, 2021

in Common Problems with Facebook Lead Ads | Facebook Lead Ads | Help & Support | Zapier  In the description FaceBook line https://business.facebook.com/settings/partners/ Has expired。The other party’s problem is not resolved,Is there a more correct solution, thank you.

 

C
  • carl shenBeginner
  • Author
  • Beginner
  • June 8, 2021

Already fixed, thanks

    william
    Forum|alt.badge.img+6
    • williamZapier Staff
    • Zapier Staff
    • July 12, 2021

    Hey @carl shen, I hope you’re well!

    What was able to resolve the issue for your zap?

    The most common problems are typically related to permissions, and I’d be happy to make sure we pin your solution in this thread for others who may find it helpful. :)

    Have a great Monday!

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • Answer
    • September 30, 2021

    Just wanted to follow up here for anyone that’s running into the same “Invalid permission issue with Facebook” error to confirm that this is usually caused by the necessary Page, Ad Account and/or Lead Access admin permissions not being granted on the connected Facebook account. 

    To fix this error, check that the correct permissions have been granted. And then re-add the Facebook Lead Ads account connection in Zapier to ensure the updated Facebook Lead Ads permissions are used.

    More details about the permissions required can be found here: What permissions do I need to use Facebook Lead Ads with Zapier? 

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