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  • Error on Facebook Lead Ads "Invalid permission issue with Facebook, ensure this account can access the page."
Best answer

Error on Facebook Lead Ads "Invalid permission issue with Facebook, ensure this account can access the page."

  • 7 June 2021
  • 5 replies
  • 1281 views
C
Userlevel 1

Hi

Dr.MVP FB Customer from FaceBook Lead Ads Data error message ‘Invalid permission issue with Facebook, ensure this account can access the page’，As shown below：

Also in FaceBook Zapier application permission setting ，As shown below：

 

All set to on。

use simultaneously.https://developers.facebook.com/tools/lead-ads-testing/。

tested, all messages were successfully sent.But when the customer actually transmits, it fails. May I ask what caused the problem, thank you

icon

Best answer by SamB 30 September 2021, 14:35

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @carl shen 

You can review the available help docs for FB Lead Ads here: https://zapier.com/apps/facebook-lead-ads/help

Otherwise, it might be best to open a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
Userlevel 1

in Common Problems with Facebook Lead Ads | Facebook Lead Ads | Help & Support | Zapier  In the description FaceBook line https://business.facebook.com/settings/partners/ Has expired。The other party’s problem is not resolved,Is there a more correct solution, thank you.

 

C
Userlevel 1

Already fixed, thanks

william
Userlevel 3
Badge +6

Hey @carl shen, I hope you’re well!

What was able to resolve the issue for your zap?

The most common problems are typically related to permissions, and I’d be happy to make sure we pin your solution in this thread for others who may find it helpful. :)

Have a great Monday!

SamB
Rank
Userlevel 7
Badge +11

Just wanted to follow up here for anyone that’s running into the same “Invalid permission issue with Facebook” error to confirm that this is usually caused by the necessary Page, Ad Account and/or Lead Access admin permissions not being granted on the connected Facebook account. 

To fix this error, check that the correct permissions have been granted. And then re-add the Facebook Lead Ads account connection in Zapier to ensure the updated Facebook Lead Ads permissions are used.

More details about the permissions required can be found here: What permissions do I need to use Facebook Lead Ads with Zapier? 

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