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Best answer

Error authenticating Magento 1.9 - Forbidden

  • June 8, 2021
  • 6 replies
  • 253 views
T

Hi,

 

I'm trying to connect my magento 1.9 staging shop with zapier to get a connection with ActiveCampaign.

I already connect ActiveCampaign the right way, but I can't connect my Magento 1.9 staging with zapier.

I get the folowing error:

 

We hit an error adding your new account

authentication failed: The app returned "Forbidden".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

what is it that I do wrong? Can it be that it doesn’t connect because we have an Ip-bock on our staging? Or can it be something else?

 

Best answer by Danvers

Hi @TSM

Thanks for coming back to us to let us know where you’re at with this issue. From your original posts, I’d suggest getting in touch with the Support Team so that they can take a closer look at your Zap with you. You can do that using the Get Help form.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • June 8, 2021

Hi @TSM 

Try authenticating the app in Zapier using a private browser.

Also make sure to reference the available help articles: https://zapier.com/apps/magento/help

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
T
  • TSMBeginner
  • Author
  • Beginner
  • June 10, 2021

Hi @Troy Tessalone 

 

I tried it, but it doesn't work. When I selects the Magento store, I see that it is expired.

 

I think that I do something wrong, but don't know what.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • June 10, 2021

@TSM 

Probably best to open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Paolo
Forum|alt.badge.img+5
  • PaoloZapier Staff
  • Zapier Staff
  • July 14, 2021

Hi @TSM, I just wanted to check in with you to see if you’d managed to get things working, or whether you could still use some help here. Please let us know :)

T
  • TSMBeginner
  • Author
  • Beginner
  • July 14, 2021

@Paolo I still need to look at this. When I have any questions, I will reply here.

Danvers
Forum|alt.badge.img+12
  • DanversZapier Staff
  • Zapier Staff
  • Answer
  • July 14, 2021

Hi @TSM

Thanks for coming back to us to let us know where you’re at with this issue. From your original posts, I’d suggest getting in touch with the Support Team so that they can take a closer look at your Zap with you. You can do that using the Get Help form.

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