Hi!
I’ve started experiencing an issue with my Zaps. I have several automations based on connecting my company website to MySQL, MySQL to Zapier, and Zapier to MailChimp. Our users come onto our website and enter their phone number to begin the onboarding process. They then enter their name, email, and other personal info to create their account. This information is collected in MySQL. Our Zapier automations action based on new rows found in our user table. So when a user completes the onboarding mentioned on our website, a new row is added to MySQL. Zapier is connected to MySQL and actions triggered based on the new rows of data added to MySQL. Our actions are primarily email based, so Zapier looks for the email in the new row of data to execute the automation. Zapier should then push the user’s email to Mailchimp to be added to a marketing automation flow. However, recently, more often than not, Zapier does not seem to be recognizing there is an email in data, and does not successfully push them through the flow. I have confirmed in my MySQL data that there are emails listed for users, however Zapier does not seem to be sending all users to Mailchimp, and only a handful of our users actually end up in the email flow as intended.
I would like to note that sometimes there is a lag between when users input their phone numbers and when they input their emails - could this be the source of the issue? Has anyone else experienced this, and if so, how did you solve?
Thanks,
Chrissy
