Downgraded

I have been a subscriber since 2016. It seems there was a billing problem charging my card. When I look at the billing history, it says “success” but when I drill down, I see payment failed. There was no notification of this to allow me to rectify! This was on April 25. On May 3, all of my zaps stopped. There was a notification of the pause, but I overlooked this SINGLE notification.

Now, I cannot receive support, because I am not a TEAMS subscriber. I have reached out to all channels, and still no feedback, nor can I locate the expected SLA. Upon reviewing my account, I see that my $125/month changed earlier this year to $313/month (no notification of price change). When I try to sign myself back up, it wants to charge $598/month. I cannot reach sales. I cannot reach support. I am not against a wall because my zaps are paused. Do I bite the bullet and pay the $598 and pray that someone responds to me eventually and offers a refund? I am thinking that my efforts will be better served to just rebuild on a different platform (hey, Zapier, you have competition now!) Struggling to justify $598 per month… not with the lack of respect I am feeling right now...