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Hello!
I have a trouble with pretty easy zap: Intercom trigger - Hubspot ticket.
I have found that trigger for Intercom event “Tag added to conversation” load a tag, but data structure of that tag is different from data that I receiving in live mode(“Data out” from Intercom) and that’s a reason why I cannot assign a values that I need to create ticket in Hubspot(because structures mismatched, fields that I assign to Hubspot ticket are dont exists and I cannot assign real fields because Zapier doesn’t allow me to do it). How can I change Intercom data structure to match with real structure?

Tag data structure:

id: 1
created_at: 2023-01-25T10:36:14.000Z
updated_at: 2023-01-25T11:47:21.000Z
waiting_since: 2023-01-25T10:36:15.000Z
snoozed_until: null
open: true
state: open
read: true
tags:
    type: tag.list
    tags:
        1:
            type: tag
            id: 1
            name: EXAMPLE TAG NAME
            applied_at: 1
            applied_by:
                type: admin
                id: 1
assignee:
    type: nobody_admin
    id: null
conversation_message:
    type: conversation
    id: 1
    subject:
    body: <p>This is a test message</p>
    author:
        type: user
        id: 1
        name: Nikita R
        email: nikita.r@example.com
    attachments:
    url: https://example.com/
user:
    type: user
    id: 1
tags_added: EXAMPLE TAG NAME

Actual data structure(“Data out” from Intercom):
 

type:	conversation
id:	1
created_at:	2023-01-25T16:45:08.000Z
updated_at:	2023-01-25T16:46:48.000Z
user:
    type:	user
    id:	1
    user_id:	1
    name:	example
    email:	example@example.com
    do_not_track:	null
assignee:
    type:	admin
    id:	1
    name:	Assignee
    email:	assignee@example.com
    admin_assignee_id:	1
    team_assignee_id:	1
    conversation_message:
    type:	conversation_message
    id:	1
    url:	https://example.com/
    subject:	
    body:	<p>Hello! example message!</p>
    author:
        type:	user
        id:	63d15c37df7b3110c7be3eed
    attachments:
conversation_parts:
    1:
    type:	conversation_part
    id:	1
    part_type:	comment
    body:	<p>Hello! example message!</p>
    created_at:	2023-01-25T16:45:07.000Z
    updated_at:	2023-01-25T16:45:07.000Z
    notified_at:	2023-01-25T16:45:07.000Z
    assigned_to:	
    author:
        type:	user
        id:	1
        name:	example
        email:	example@example.com
    attachments:
    external_id:	
open:	true
state:	open
read:	false
tags:	EXAMPLE TAG
custom_attributes:
    Conversation Language:	English
    User Type:	Searcher
links:
    conversation_web:	https://app.intercom.com/a/apps/1/conversations/2
body:	<p>Hello! Example message</p>
link:	https://app.intercom.com/a/apps/1/conversations/2
conversation_id:	1
author_id:	1
user_id:	1
Fields with no value:
    conversation_rating
    snoozed_until
    metadata
    tags_added
    subject

As you can see, there is a huge difference between this structures and I want to know how can I user the real data struct to make my Zap work as expected?

Hi @Nikita R 

Good question.

You can manually create a variable using this approach…

In the Zap step, map a variable.

Then copy/paste that variable into a web browser search bar. that will expose something like this:

{{1234567890__records__fields__Email}}

NOTES:

  1. The ID at the start is the ID from the Zap Step
  2. Double underscores indicate nesting data structures

 

If you know the desired structure, then you can adjust to then copy/paste the variable back into the Zap step.

Make sure to test again live and check your Zap Runs to see the DATA IN/OUT for each Zap step.

Hi @Nikita R 

Good question.

You can manually create a variable using this approach…

In the Zap step, map a variable.

Then copy/paste that variable into a web browser search bar. that will expose something like this:

{{1234567890__records__fields__Email}}

NOTES:

  1. The ID at the start is the ID from the Zap Step
  2. Double underscores indicate nesting data structures

 

If you know the desired structure, then you can adjust to then copy/paste the variable back into the Zap step.

Make sure to test again live and check your Zap Runs to see the DATA IN/OUT for each Zap step.

Thank you for the answer! This method works, but only for the first layer of nested data structure. For example:
 

{
  ...
    id: 1
    conversation_parts:
        1:
            type:	conversation_part
            id:	1
            part_type:	comment
            body:	<p>Hello! example message!</p>
            created_at:	2023-01-25T16:45:07.000Z
            updated_at:	2023-01-25T16:45:07.000Z
            notified_at:	2023-01-25T16:45:07.000Z
            assigned_to:	
            author:
                type:	user
                id:	1
                name:	example
                email:	example@example.com
            attachments:
                1:
                    type:	upload
                    name:	Screenshot
                    url:	http://url.com
                    content_type:	image/png
                    filesize:	1
                    width:	1
                    height:	1
                2:
                    type:	upload
                    name:	Screenshot
                    url:	http://url.com
                    content_type:	image/png
                    filesize:	1
                    width:	1
                    height:	1
  ...
}

And tags like {{%zap_step_id%__id}} works great, but for nested element’s not great at all.

I’m trying to retrieve an attachment URL from this structure with following tag:
{{%zap_step_id%__conversation_parts__1__attachments__%attachment_element_id%__url}} but it cannot find the data no matter how I tried to change the tag, example of how I tried:
1) {{%zap_step_id%__conversation_parts__attachments__%attachment_element_id%__url}}
2) {{%zap_step_id%__conversation_parts__1__attachments__url}}

3) {{%zap_step_id%__conversation_parts__attachments__url}}
So I think the initial tag is correct, but there is definitely a reason why I cannot retrieve a data, but I cannot see it. Can you help me with that?

@Nikita R 

Mike be best to open a ticket with Zapier Support for further assistance with this: https://zapier.com/app/get-help

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