Hi everyone, I hope this is the correct place to pose this question, and I am generally new to Zapier and its community so any/all help will be greatly appreciated!
For some background, I used a Zap template from a YouTube video which functions to send Purchase conversion event data from Shopify to Facebook on an Offline Conversion Event data set. Everything was working perfectly prior to Saturday; all my Zaps were running successfully but all of a sudden on Saturday, I noticed that much of my data, that normally gets sent through Zapier, was MISSING on Facebook.
Whereas prior to Saturday, I was getting 100% of my recorded purchase events on Shopify to be sent properly through Zapier to Facebook, I am now only getting roughly 1-5 purchase events to send and populate on Facebook. I actually went on vacation this weekend, so I kid you not when I say I did not touch ANYTHING on Zapier, Shopify, OR Facebook, when everything all of a sudden stopped working.
As I’ve said, my Zaps are working perfectly, and trying to replay them does nothing because they’ve already run successfully. Does anyone know what might be causing the data collected from my Zaps to not show up on Facebook? If my Zaps are running successfully, and I have not altered any setting since I set them up 2 months ago initially, is this almost certainly an issue with Facebook?
Again, thank you for any and all help provided. I feel very much lost in the dark, and my business depends on Zapier’s data to run functionally. Thank you!