Question

Creating a Zap from a Jira Service Desk to Live Excel Spreadsheet


I am trying to create a Zap that automatically extracts details from a Live Excel Spreadsheet and then will create and populate a Jira Service desk issue. 


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3 replies

Userlevel 7
Badge +14

Hi @Robynne 

Good question.

What would be the Zap trigger app/event?

Hi @Robynne 

Good question.

What would be the Zap trigger app/event?

Hi @Troy Tessalone , I am uncertain which direction to work the Zap. I initially thought that by creating a Jira Service Desk issue I would use that to trigger that Zap and that would then lookup the information in the Live Jira Excel Spreadsheet that holds the required information. Ideally I would like the lookup to then populate fields within the Jira Service Desk issue that was created. I hope I am making sense. 

Userlevel 7
Badge +14

Hi @Robynne 

Good question.

Try these Zap steps…

  1. Trigger: Jira Service Mgmt - New Request
  2. Action: Excel - Find Row
  3. Action: Jira Service Mgmt - Update Request