About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Create Ticket action in Odoo from Freshdesk trigger

  • 17 June 2021
  • 5 replies
  • 64 views
M
Userlevel 1

Hi!

 

I am looking to integrate Freshdesk with our ERP system Odoo. Basically what I am hoping is that when a customer creates a ticket in Freshdesk, that it triggers an action in Odoo and creates a ticket there as well.

Would appreciate any feedback!

 

Thanks,

D

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@Med_Denis 

Looking at Odoo’s integration (https://zapier.com/apps/odoo/integrations) it seems Zapier can only create a “New Lead”. I’m not sure if that’s the same thing?

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
M
Userlevel 1

Yea that’s what I’m worried about. I’ll see if there is more to it and if there can be an additional ticket creation.

Long story short, I want to take away the task of creating an additional ticket in Odoo. Fingers crossed.

AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@Med_Denis 

Odoo build and manage their own Zapier integration, so it’s best to reach out to them with questions like this and requests to add more functionality.

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
M
Userlevel 1

Thank you good, sir. I’ve sent Odoo an email.

Troy Tessalone
Userlevel 7
Badge +14

Hi @Med_Denis 

Odoo has APIs available: https://www.odoo.com/documentation/14.0/developer/webservices/odoo.html

App APIs can be used in Zap steps with the Webhooks action: https://zapier.com/apps/webhook/integrations#triggers-and-actions

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions