Create Issue in Jira action - mapping fields from FormKeep trigger

  • 15 June 2021
  • 4 replies


In the Setup Jira action section, I need to know how to use “ID: TODO” as I am trying to pass the message contents of a Formkeep form to a Jira text field called “Description”
Any ideas?

Thank you

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4 replies

Userlevel 7
Badge +14

Hi @fc01 

Are you using Jira Cloud or Jira Server?

Can you provide screenshots of the Zap step with the fields you mentioned?


Also, check out the available help articles:

Hello Troy

I’d like the “message” (ie the text “contribution”, see image below) to be passed on to the “Description” see image above)


Userlevel 7
Badge +14


Try changing the trigger test data:

Hello Troy, 
     Problem now solved!

It was because we were trying to configure the Jira triggers actions before sending a submission, so the Trigger (see below) could not see any fields to suggest (here the one of interest was “message”).

So, we went back and chose a test trigger from a submission, and then in the Jira triggers actions, we could see “message” 

What must be remembered is that the actions of the 2nd box depend on having sent a sample submission beforehand.

Thank you