What apps and action steps are you using that result in this error?

Not sure what im supposed to reply but its facebook into salesforce

steps are:

1.  New Lead in Facebook Lead Ads

2. Code mapping in zapier
3. Create record in Salesforce

Issue is happening in 2

@Troy Tessalone can you help me with this? if you need a log or something tell me how to get it ill paste it here

@Santiago M 

Null Pointer Errors are caused by objects that have not been instantiated. You could “fix” the error with an if statement that checks to make sure the object is not null before running that line. Otherwise, we will need to see the code and the data feeding the code to further help. 

sorry, im new to zapier, where is the IF statement supposed to go? in the facebook / Instagram form that goes to zap and then salesforce?

We would need to see the code mapping in step 2 to further help diagnose. 

@GetUWired , sorry for the delay in response, this weekend the error happened again

This is my step 2:

the lookup table continues

Sorry if this is not what you were asking for

@Santiago M When you are getting the error, can you share screenshots of the task history details? It is likely that your lookup key doesn’t have a value on those runs so it is throwing that error. 

@GetUWired can you show me an example screenshot of the info you need? because when i go to the task history i see several tasks going through OK and some of them with error, nothing more than that

is this what you are requesting?

@Santiago M This looks like an error from Salesforce. You can read a bit more about a similar issue on StackExchange https://salesforce.stackexchange.com/questions/154060/execution-of-beforeinsert-caused-by-system-nullpointerexception-attempt-to-de. Salesforce has documentation on their trigger actions https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers.htm#:~:text=Apex%20triggers%20enable%20you%20to,update 
 

Hi @Santiago M!

I see in your screenshot that you’ve got this:

If you check other tasks that have errors and they all have that field missing, and the ones that succeed always have that field, I think you may have found your culprit.

Then you can see which field from Facebook Lead Ads populates that and if there are times when it won’t be present you can use Formatter by Zapier’s Default Value function (under the text section of Formatter) to make sure there’s always a fallback value.

You can read more about that in our help docs.

@nicksimard / @GetUWired , Yes,  that error is there everytime it fails, but i was thinking that the issue is originated in step 1 but it goes through step 3 where the error makes the lead stop

This is a screenshot of a section of the dataout of 1st step, see the missing fields in the 1st one compared to the 2nd one.

One of the missing fields is PLATFORM the one that i would assume is casusing the issue in my previous image

is this normal?