Hi,
I'm trying to create a zap that add a new raw in Google Sheet when a new document is created on MongoDB but I see an error on the first step:"We’re having trouble loading ‘undefined’ data in step 1 - connection closed" (see screenshot attached).
Though I've whitelisted all IPs (0.0.0.0/0) in MongoDB, I can't fix the issue.
Do you know how I could deal with it?
Thanks
Best answer by Liz_RobertsBest answer by Liz_Roberts
Hi
Circling back on this as I see you have been working with Laura in Support who has added you as an impacted user of this bug.
Please know that you will be contacted as soon as this bug is resolved but in the meantime, don’t hesitate to reach out with any additional questions!
+12Hi
MongoDB can be a tricky one to connect because there are lots of settings that can affect the connection to Zapier.
I would start by looking at this help guide and making sure that you have covered everything there:
MongoDB - Integration Help & Support | Zapier
Hi and thanks for your prompt answer.
I've already checked the page you shared but found nothing that works...
+12Hmm, in that case it's best that the Support team take a look to see if there's anything that can see in our logs. I've escalated this thread to the Support queue, so you don't need to send in a separate message, and one of the team will be in touch via email to help you with it as soon as possible.
+8Hi
Circling back on this as I see you have been working with Laura in Support who has added you as an impacted user of this bug.
Please know that you will be contacted as soon as this bug is resolved but in the meantime, don’t hesitate to reach out with any additional questions!
+8Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
