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Cannot read property 'type' of undefined

  • October 17, 2020
  • 4 replies
  • 1780 views

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We had a Zap that was working up until recently, and it’s now producing the following “Cannot read property 'type' of undefined” error:

 

The zap is triggered when an Acuity meeting happens. This action that fails is a “find” function to see if the booked client’s email exists in our Infinity database.

As you can see, I am only looking up one data point (email) in a particular ‘board’ on infinity:

 

In this test case, the test email DOES exist in the database, so it should return the associated item ID. But instead it now produces the error above.

Any help would be much appreciated.

Warm regards,

Tristan

Best answer by Tristan Scifo

Hi Andrew, thanks for checking in.


Sadly not yet. I’ve been regularly in touch working with Infinity for them to resolve this issue and they’ve done a lot of development work on attempting to fix this issue, but still no solution as of yet.

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 17, 2020

Can you please show screenshots of how the Infinity Find step is customized to map the lookup value?


AndrewJDavison
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  • Zapier Solution Partner
  • December 15, 2020

Hi @Tristan Scifo 

Just checking in, did you manage to get this sorted?


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  • Author
  • Tinkerer
  • Answer
  • December 15, 2020

Hi Andrew, thanks for checking in.


Sadly not yet. I’ve been regularly in touch working with Infinity for them to resolve this issue and they’ve done a lot of development work on attempting to fix this issue, but still no solution as of yet.


AndrewJDavison
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  • Zapier Solution Partner
  • December 16, 2020

@Tristan Scifo 

Glad progress is being made! Have you connected with the Zapier support team about this as well. They might be able to help as well.