I'm trying to find a way to automatically update customers on the progress of their job as it moves through our Trello board.
An example of what I would like to have happen is if I move a job card to "In Production" the customer receives an e-mail updating them that their job is being worked on.
I was thinking that creating a Trello comment in the job card with just the customer's e-mail might work but I'm not sure since the triggers and results are a bit confusing to me.
Best answer by AndrewJDavison
Hi
Welcome!
So, just include the customers email address in the Trello card description (preferably at the start).
If you create a zap that triggers on a Trello card moving between lists, one of the fields you get from that is card description.
Then, you can use a "Formatter->Text->Extract Email" step to get the customers email address and send them an email.
+11Hi
Welcome!
So, just include the customers email address in the Trello card description (preferably at the start).
If you create a zap that triggers on a Trello card moving between lists, one of the fields you get from that is card description.
Then, you can use a "Formatter->Text->Extract Email" step to get the customers email address and send them an email.
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