Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I'm trying to find a way to automatically update customers on the progress of their job as it moves through our Trello board.

An example of what I would like to have happen is if I move a job card to "In Production" the customer receives an e-mail updating them that their job is being worked on.

I was thinking that creating a Trello comment in the job card with just the customer's e-mail might work but I'm not sure since the triggers and results are a bit confusing to me.


Hi @AlexsandraF

Welcome!

So, just include the customers email address in the Trello card description (preferably at the start).

If you create a zap that triggers on a Trello card moving between lists, one of the fields you get from that is card description.

Then, you can use a "Formatter->Text->Extract Email" step to get the customers email address and send them an email.


Terms & Conditions