Question

Can we receive created issue id as callback on Create Issue action?


Hello,

We've a flow to create a jira issue from new slack channel message.

That's works fine, but we need to reply the thread with Jira Issue ID (or link).

On the "Create Issue In Jira Software Cloud" action, we can't reach that ID.

Can you help us?

 


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10 replies

Userlevel 7
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Hi @glaydson 

The Slack trigger should include the Thread ID to use in this field.

 

@Troy Tessalone thanks your aswner, but I need Jira Issue ID not slack thread ID

Userlevel 7
Badge +14

@glaydson

On the "Create Issue In Jira Software Cloud" action, we can't reach that ID.

The Jira Issue ID should be returned as the output from this step, to then map as a variable to the Slack Thread.

@glaydson

On the "Create Issue In Jira Software Cloud" action, we can't reach that ID.

The Jira Issue ID should be returned as the output from this step, to then map as a variable to the Slack Thread.

I can't see this output.

That's we've from the output.

 

Userlevel 7
Badge +14

@glaydson

That’s the Issue ID:

 

You’ll need to use the ‘Custom’ mapping option to send the ID (or Link) to Slack: https://zapier.com/help/create/basics/set-up-your-zap-action#set-up-your-action

@glaydson

That’s the Issue ID:

 

You’ll need to use the ‘Custom’ mapping option to send the ID (or Link) to Slack: https://zapier.com/help/create/basics/set-up-your-zap-action#set-up-your-action

I think it's internal ID and we can't use that to share with user.

We need a "friendly" issue ID like XXX-123 to create direct jira URL like: https://company.atlassian.net/browse/XXX-123

We can't use Find Issue action, because this uses Summary or Key (Friendly ID).

 

Userlevel 7
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@glaydson

Do you mean the name/title of the Issue?

 

You can try adding a Find Issue step in the Zap to see if that returns the desired value.

@glaydson

Do you mean the name/title of the Issue?

 

You can try adding a Find Issue step in the Zap to see if that returns the desired value.

Yes, but the title is the same in all created issues :(

So, I think we'll need a development here. How to create this ticket to Zapier Team?

Userlevel 7
Badge +14

@glaydson 

This isn't likely an issue with the Jira Zap app.

 

Try this for troubleshooting purposes, then adjust your Zap accordingly to automate.

Find the matching friendly URL that you would send the end user for a given Jira Ticket.

Then use the Zap to find that same Jira Ticket to return the available variables.

Determine if there are available variables returned from the Jira Zap action step that can be used to create the URL to provide to the end user.

NOTE: You may have to concatenate static values and dynamic variables to create the desired URL to provide the end user.

For example: “http://jira.com/” + [id]

 

If you wan to open a ticket with Zapier Support, you can do so here: https://zapier.com/app/get-help