I created a Zap to create a new ticket for each new row added to a Google sheet. Everything works fine except it isn’t creating the ticket with unique email addresses. It is using the same one every time. If I don’t have it pull the email address it creates the ticket using the agent email address, which isn’t ideal either.
I was having it update the “Requester Email” from the google sheet. Is there another way to do this?
Hi
Can you show us how the GSheets step is setup ?
The google sheet found the email field and a value “gsx$whatisyouremailaddress none@gmail.com” The problem is if I use this value it will load that actual email address for every ticket created in Zendesk instead of the email value
I’m sorry, but I’m not quite clear on the issue here. Can you show via some screenshots.
Hi
I just wanted to check in with you to see if you’d managed to get things working, or whether you could still use some help here. Please let us know :)
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