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Best answer

Can’t connect account “authentication failed reason: read ECONNRESET”

A

We hit an error adding your new account

authentication failed: request to https://onz.app/wc-zapier-auth/v1/authenticate failed, reason: read ECONNRESET

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

IM having the above issue, does any abody can help us?

Best answer by SamBBest answer by SamB

Just wanted to jump in here for anyone also running into this error to note that this is a known error relating to connecting to WooCommerce accounts specifically.

As noted on WooCommerce’s documentation, there a few reasons this error typically occurs:

  • If you are using GoDaddy Managed WordPress/WooCommerce Hosting
  • Your web host or web server has some kind of firewall or security appliance that is preventing the authentication request from completing.
  • An HTTPS/SSL configuration issue exists. Review the SSL Check Failing information to potentially resolve this issue.


You can read more about this and the steps to troubleshoot this error here: WooCommerce > Authentication Errors :)

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    2 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @Azri445 

    TIP: Try using a different browser or a new private browser to make the app connection: https://zapier.com/app/connections

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 7727 replies
    • Answer
    • September 10, 2021

    Just wanted to jump in here for anyone also running into this error to note that this is a known error relating to connecting to WooCommerce accounts specifically.

    As noted on WooCommerce’s documentation, there a few reasons this error typically occurs:

    • If you are using GoDaddy Managed WordPress/WooCommerce Hosting
    • Your web host or web server has some kind of firewall or security appliance that is preventing the authentication request from completing.
    • An HTTPS/SSL configuration issue exists. Review the SSL Check Failing information to potentially resolve this issue.


    You can read more about this and the steps to troubleshoot this error here: WooCommerce > Authentication Errors :)

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