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Best answer

Can Leads Reply To SMS?

  • 26 August 2020
  • 6 replies
  • 265 views
W
Userlevel 1

I can’t find anything about whether or not our FB leads can REPLY to the automatic SMS text that is being triggered?

I’ve seen several automatic SMS’s go out tonight but no replies, and they all come in on the same thread.

If they CAN reply directly to the text, what does it look like? How would I know which lead I’m communicating with?

If they CAN NOT reply, what app or automation can I use to enable back and forth texting?

Thank you!

 

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Best answer by Troy Tessalone 26 August 2020, 04:40

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Userlevel 7
Badge +14

What SMS app are you using in your Zap?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
W
Userlevel 1

The built-in Zap “ Send SMS “

Troy Tessalone
Userlevel 7
Badge +14

SMS by Zapier only supports 1-ways notifications.

Article: https://zapier.com/apps/sms/help

If you’re trying to do 2-way messaging, then checkout these apps that integrate with Zapier: https://zapier.com/apps/categories/phone

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
W
Userlevel 1

Darn. Ok - thanks. That was helpful to know!

The 1-way SMS message DOES go to the new lead though right? Not just to me?

Troy Tessalone
Userlevel 7
Badge +14

The SMS will just go to you, not to the lead.
The SMS only go to the phone number that was verified when setting up the SMS by Zapier step, which was your phone number. 

If you use another SMS app you can send SMS to the lead if you’re collecting their phone number.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
rpa84
Userlevel 2

@WWMktg were you able to resolve that issue? Let us know if you need some help setting up client outreach or marketing via 2-way SMS we’re a bit of specialists on the SMS thing :)

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