Best answer

Can a trigger be when a customer replies to my email?

  • 23 June 2022
  • 4 replies
  • 32 views

I’m building a zap where I’d like to enter people who reply to my email into HubSpot.

The zap looks at a sheet of names, emails, etc in google sheets and emails them. I’d then like anyone who replies to that email to be entered into our HubSpot CRM as a contact but can’t seem to find the trigger “if they reply to that email” to make it happen.

Any help or ideas? Thanks!

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Best answer by christina.d 20 July 2022, 22:21

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4 replies

Userlevel 7
Badge +14

Hi @carnold 

Good question.

You may have to explore using HubSpot Workflows or Sequences...

Workflows: https://knowledge.hubspot.com/workflows/create-workflows

Sequences: https://knowledge.hubspot.com/sequences/create-and-edit-sequences

Userlevel 7
Badge +9

Hey there, @carnold! Thanks for reaching out! 
I wanted to pop in and see if you were able to sort this out using Troy’s recommendations?

I’m not super familiar with Hubspot but do you think the “New Engagement” trigger might work for your use case? 

Keep us posted on your success!

Userlevel 2
Badge +2

@carnold just one more suggestion to add: Gmail’s New Email Matching Search may allow you to trigger on replies in this way: https://zapier.com/apps/gmail/integrations#triggers-and-actions

 

That assumes that the replies will be sent to a Gmail inbox of yours.

 

Hope this is helpful!

Userlevel 7
Badge +9

Hiya friends, just swinging by to summarize some of the recommendations here:

You may have to explore using HubSpot Workflows or Sequences...

Workflows: https://knowledge.hubspot.com/workflows/create-workflows

Sequences: https://knowledge.hubspot.com/sequences/create-and-edit-sequences

...one more suggestion to add: Gmail’s New Email Matching Search may allow you to trigger on replies in this way: https://zapier.com/apps/gmail/integrations#triggers-and-actions

That assumes that the replies will be sent to a Gmail inbox of yours.

Hope some of this helps get ya on track! 🤗