Hi I’m using a Zap to create Zendesk tickets when Calendly creates a scheduled event. Everything is working except for the “assignee” field. I can set a static assignee, but when using the dynamic field from Calendly “event assigned to:” the assignee does not get set in the Zendesk ticket.
I noticed when manually setting it, the agent’s role is appended to the end so I tried that as well with no luck. Any advice for assigning the ticket to the scheduled agent from Calendly into Zendesk?
Best answer by CoreyWNooonView original