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Best answer

Calendly to Zendesk - Missing Assignee

  • April 14, 2020
  • 3 replies
  • 126 views
C

Hi I’m using a Zap to create Zendesk tickets when Calendly creates a scheduled event. Everything is working except for the “assignee” field. I can set a static assignee, but when using the dynamic field from Calendly “event assigned to:” the assignee does not get set in the Zendesk ticket.

 

I noticed when manually setting it, the agent’s role is appended to the end so I tried that as well with no luck. Any advice for assigning the ticket to the scheduled agent from Calendly into Zendesk?

Best answer by CoreyWNooon

Ah! There’s an additional task you can add before creating the ticket to search for the agent! It works! This is resolved!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

C
  • CoreyWNooonBeginner
  • Author
  • Beginner
  • Answer
  • April 14, 2020

Ah! There’s an additional task you can add before creating the ticket to search for the agent! It works! This is resolved!

    Liz_Roberts
    Forum|alt.badge.img+8
    • Liz_RobertsZapier Staff
    • Zapier Staff
    • April 15, 2020

    Thanks for sharing the solution you found @CoreyWNooon !

    Please let us know if you have any further questions :slight_smile:

     

    C
    • CoreyWNooonBeginner
    • Author
    • Beginner
    • April 15, 2020

    Thanks Liz, the Zap seems to be working out for my needs. Hopefully I can figure out anything else on my own. I appreciate you reaching out on my question!

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