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Calendly to Zendesk - Missing Assignee

  • 14 April 2020
  • 3 replies
  • 70 views

Userlevel 1

Hi I’m using a Zap to create Zendesk tickets when Calendly creates a scheduled event. Everything is working except for the “assignee” field. I can set a static assignee, but when using the dynamic field from Calendly “event assigned to:” the assignee does not get set in the Zendesk ticket.

 

I noticed when manually setting it, the agent’s role is appended to the end so I tried that as well with no luck. Any advice for assigning the ticket to the scheduled agent from Calendly into Zendesk?

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Best answer by CoreyWNooon 14 April 2020, 20:03

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3 replies

Userlevel 1

Ah! There’s an additional task you can add before creating the ticket to search for the agent! It works! This is resolved!

Userlevel 7
Badge +8

Thanks for sharing the solution you found @CoreyWNooon !

Please let us know if you have any further questions :slight_smile:

 

Userlevel 1

Thanks Liz, the Zap seems to be working out for my needs. Hopefully I can figure out anything else on my own. I appreciate you reaching out on my question!