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Question

App deleted in one Zap and stopped without any reason.

  • 6 July 2024
  • 3 replies
  • 41 views

I have to zaps, both sending email from Outlook. I was surprised when I was check if there were working. One of them is working fine, but anothe one, the last step was deleted, aperently with no reason. It´s saying that app was deleted but in another zap is working fine. I wouldnt like to create the last step again. Could u give me a help? Tks

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3 replies

ken.a
Userlevel 7
Badge +6

Hi there @acaruso,

Unfortunately, you will have to remove the "App deleted" action and re-add the "Send Email in Microsoft Outlook" action for the Zap to be published or you can duplicate the other Zap and just remap the fields that you need.

You can read more about duplicating Zaps here: https://help.zapier.com/hc/en-us/articles/15408145778829-Duplicate-your-Zap

Hopefully, this helps!

A
Userlevel 1

This is the solution that I would like to do. Do u have any reason? Who and when someone changed my zap ? I can believe that I’ll have to rewrite with no explanation . Could u check the timestamp of last change and who made it?

 

I know how to duplicate btw.

But I’m really disappointed is that because I expected that it was running well and suddenly I realized that it was stopped and I didnt do any change.

 

I do really appreciate if you give me any explanation. Hope u understand me. Tks.

ken.a
Userlevel 7
Badge +6

Hi @acaruso,

I apologize, but I don’t have the tools to investigate the Zap and its logs to identify the issue. I suggest contacting our Support Team as they are equipped to assist with this.

You can contact our Support Team here: https://zapier.com/app/get-help

Thank you for your patience and understanding.

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