Hi all,
We currently integrate Zoom Webinars with Salesforce using Zapier and Salesforce Flows to track registrations and post-event attendance (attended vs no-show).
While this works functionally, the integration keeps breaking due to ongoing updates across Zoom, Zapier, and Salesforce. Fixing these issues every time has become difficult and time-consuming.
What I’m specifically looking for:
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Has anyone implemented a similar Zoom ↔ Salesforce webinar setup that has stayed stable over time?
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Are you still using Zapier, or did you move to another tool (Workato, MuleSoft, custom API, etc.)?
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If you stayed with Zapier, what changes helped reduce failures? (decoupling flows, scheduled syncs, retries, etc.)
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If you moved away from Zapier, what problem did that solve and what tradeoffs did you accept?
We’re not looking for basic “how to connect” steps — we’re trying to learn from real implementations that are working in production.
Any examples, lessons learned, or recommendations would be extremely helpful.
Thanks!
