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Adding WooCommerce Order items to Freshworks CRM Deal

  • 24 June 2021
  • 2 replies

Hello, So I have made a zap to send orders from woocommerce to freshworks crm, it sends the order general info, but there doesn’t seem to be a field to add order line items (the products from the order), which, to me, seems to defeat the purpose, to send an order without the items ordered? Am I missing something?


Best answer by Troy Tessalone 24 June 2021, 23:17

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Hi @TheGuy 

Try using this WooCommerce trigger:


How do I use line items with WooCommerce?

To use line items in Zapier, you'll usually want to ensure that both the trigger and the action you're using have line item support on Zapier.

In Zapier's WooCommerce integration, the “New Order,” and “New Order Status Change” triggers offer line item support. If you'd like your Zap to iterate over each individual item in a product, you'll want to use the “New Line Item in Order” trigger.

If you want to learn more about how line items work, read our guide to using Line Items.

Thank you for the response, sadly, looks like Freshworks side of things don’t work as expected, I can’t add for the life of technology and 2021, a product to an order, looks like I will have to go with another CRM