Add row google forms/excel and pass it on to Zendesk

  • 9 December 2020
  • 4 replies


We have a zap connecting google forms and google excel with zendesk eg. people are placing an order in the form and its sending data to a google spreadsheet which triggers a zap thus creating a zendesk ticket.

I now want to add an option to the form and a row in the spreadsheet and finally the zendesk ticket. How do I manage that without causing a major hick-up? which I always tend to do when adjusting the form :) 

The order of the responses will be different and what I have learned from my predesors is that you need to arrange the zap/ticket så the correct responses wind up in the right place.

Kind regards,





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4 replies

Userlevel 7
Badge +10

Hi @Isak 

Just trying to understand your question here - are you asking about how the zap will be affected if you make an edit to its setup now that it’s running live?

Hi Andrew! 

Sort of, I want to know what I need to do in the zap to pass on the new field information in google forms to zendesk?

I'm enclosing a screenshot from the zap zendesk view: 

Userlevel 7
Badge +10

Hi @Isak 

That looks correct. Have you tested it yet?

Userlevel 7
Badge +8

@Isak - were you able to test this out? Let us know how it went!