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Best answer

Account transfer--

  • December 18, 2019
  • 2 replies
  • 384 views

Hello. 

We tried to change the owner email address on the account and instead it added the new one as a 'team'.. There is a bit of confusion on the account as its also asking to make a payment before the free trial.. 

We have owned the account for almost a year now, it is a paid account.. All we wanted to do was change the email address to Varuna Mehta- admin@lightdigital.ae (remove Mukesh)and transfer all ownership here WITHOUT changing anything on the account. So all zaps and settings to remain the same. Is there a way we can sort this asap please? Kindly suggest, thanks 


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Best answer by AndrewJDavison

I’m tagging @Danvers as they might be able to escalate this quicker - but with something like this, write to contact@zapier.com and they’ll fix this for you. Support is 24/7


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2 replies

AndrewJDavison
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  • Zapier Solution Partner
  • Answer
  • December 18, 2019

I’m tagging @Danvers as they might be able to escalate this quicker - but with something like this, write to contact@zapier.com and they’ll fix this for you. Support is 24/7



  • December 18, 2019

Thank you. Just sent an email to them.