Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi all,

I have set up a Zap to create a new invoice in Reckon One whenever an order is booked in Sprout Studio (CRM) but I keep getting 500 errors.  Based on the error code it’s a Reckon One API issue.  I have contacted Reckon One support but they said I need to speak to Zapier support.  Has anyone got any tips for me? 

 

P.S. The fields in the Reckon One part of the Zap should all be good except the “printing template” - I have no idea what this even is and there is no drop-down list.  This field says “can either be internal identifier or name of template” so presumably any manual text entry should count as an internal identifier?

Hi @patrickfallon 

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

Thanks @AndrewJDavison_Luhhu !

Hi @patrickfallon ,

Thanks for reaching out and sorry you are encountering this issue with Reckon One!

To make sure you receive the quickest answer to your question, I have escalated this to Support. They will be able to help troubleshoot and will be in touch just as soon as they can!

Hi there @patrickfallon - It’s been a while but we wanted to check back on this issue. Were you able to get a hold of Reckon One support as our team suggested? If so, and there was an answer you wouldn’t mind sharing with us, we’d greatly appreciate it. Thank you!

Hi @patrickfallon!

I wanted to check in with you on this one, since I don’t see a response to the message that Steph had sent you. Did you manage to get this resolved? Please let us know :)

My apologies, I totally missed Steph’s comment. 

In the end I abandoned Reckon as my bookkeeping software as I was running into serious issues with Reckon.  (FWIW I moved to MYOB, a NZ alternative to Xero).  Thanks for all your help guys and girls!

My apologies, I totally missed Steph’s comment. 

In the end I abandoned Reckon as my bookkeeping software as I was running into serious issues with Reckon.  (FWIW I moved to MYOB, a NZ alternative to Xero).  Thanks for all your help guys and girls!

 

Reply


Terms & Conditions