I’m trying to setup a zap from LiveChat to Teams now, while I can get the zap to post in the channel I’d like it to tag the channel to force a pop-up notification.
I’ve tried variations of the <at>jane-doe-user-id</at> syntax mentioned elsewhere for tagging individuals, such as
Channel name : “Live Chat”
Created tag group : “support”
<at>live-chat-channel-id</at>
<at>support</at>
<at>support-user-id</at>
<at>@channel</at>
etc… but nothing seems to work. I can’t seem to find any other suggested syntax for tagging the channel or the team.
Any suggestions? Thank you
Best answer by christina.d
JamesO'Y wrote:
Unfortunately they don’t work - I suspect Teams doesn’t yet support an “@” beyond an individual user ID at this stage.
We can work around this by having people in the channel set Notifications options for the Teams Channel to pop-up on all messages in lieu.
It lacks finesse and is a product gap (we just migrated from Slack) but we'll be able to bear with it.
Hey squad, I wanted to revive this old topic to clarify/confirm a few things:
Currently the Microsoft Teams Zapier app only supports the @mention of individual users.
It does not support tagging channels or teams at this time. That said, there is an open feature request for this that I went back and added votes for everyone in this thread. While it doesn’t guarantee implementation, adding votes does ensure you’re emailed when and if this goes live.
We’ll also be sure to update the topic as well.
Thanks for being active in the community and appreciate everyone sharing their feedback/workarounds!
Unfortunately they don’t work - I suspect Teams doesn’t yet support an “@” beyond an individual user ID at this stage.
We can work around this by having people in the channel set Notifications options for the Teams Channel to pop-up on all messages in lieu.
It lacks finesse and is a product gap (we just migrated from Slack) but we'll be able to bear with it.
Hey squad, I wanted to revive this old topic to clarify/confirm a few things:
Currently the Microsoft Teams Zapier app only supports the @mention of individual users.
It does not support tagging channels or teams at this time. That said, there is an open feature request for this that I went back and added votes for everyone in this thread. While it doesn’t guarantee implementation, adding votes does ensure you’re emailed when and if this goes live.
We’ll also be sure to update the topic as well.
Thanks for being active in the community and appreciate everyone sharing their feedback/workarounds!
