Hi Everyone
Can anyone help me to understand why my first zap keeps faulting. Im not sure why the process keeps failing. I have provided a screenshot of the error and actions involved.
Thank you - John
Best answer
Troubleshooting at a basic level - Help for a new starter required.
- Beginner
- 3 replies
Best answer by SamBBest answer by SamB
Hi
It looks as though there haven’t been any fields selected from the Google Sheets trigger:
In order for information from Google Sheets to be sent over to Smartsheet you’ll need to click into the fields like Client Info, ID, I.D. (Office use only) etc. then from the dropdown menu that appears, select the relevant fields from the Google Sheets trigger. You can learn more about selecting (mapping fields) in our Send data between steps by mapping fields guide here.
Can you give that a try and let us know how you get on? Eager to help sort this so please do let us know if you come across any issues on that. 🙂
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+11- Community Manager
- 7890 replies
- Answer
Hi
It looks as though there haven’t been any fields selected from the Google Sheets trigger:
In order for information from Google Sheets to be sent over to Smartsheet you’ll need to click into the fields like Client Info, ID, I.D. (Office use only) etc. then from the dropdown menu that appears, select the relevant fields from the Google Sheets trigger. You can learn more about selecting (mapping fields) in our Send data between steps by mapping fields guide here.
Can you give that a try and let us know how you get on? Eager to help sort this so please do let us know if you come across any issues on that. 🙂
- Beginner
- 3 replies
SamB wrote:
Hi
It looks as though there haven’t been any fields selected from the Google Sheets trigger:
In order for information from Google Sheets to be sent over to Smartsheet you’ll need to click into the fields like Client Info, ID, I.D. (Office use only) etc. then from the dropdown menu that appears, select the relevant fields from the Google Sheets trigger. You can learn more about selecting (mapping fields) in our Send data between steps by mapping fields guide here.
Can you give that a try and let us know how you get on? Eager to help sort this so please do let us know if you come across any issues on that. 🙂
Hi SamB
You were spot on. Thanks for taking the time to help me. I just need to get my head around how the system work but I think I have a good understanding of it now. Thanks again - John
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+11- Community Manager
- 7890 replies
YAY! 🎉 You are most welcome
Do let us know if you get stuck on anything else at all - always happy to help!
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