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Question

Zap fails test with inbound email due to missing Raw and Template formats

M

Hi, I’m trying to trigger a Zap with an inbound email to my Zapier inbox but it fails the test every time.

In the Zapier inbox the following message appears: We don't have both a Raw and Template to build this!

I have used one of the listed formats for the file I’ve sent (ma4), yet it doesn’t read or accept it. I also can’t see the file when I open the email in Zapier - not sure if that’s normal or my file hasn’t been sent?

Could anyone help me resolve this?

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3 replies

Troy Tessalone
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Hi @MillyV 

Have you already reviewed the help articles for using the Email Parser by Zapier?

https://zapier.com/apps/email-parser/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M
  • MillyVBeginner
  • Author
  • Beginner
  • 5 replies
  • February 24, 2024

Hi Troy, just wanted to let you know that I got it to work, thanks for your help.

Troy Tessalone
ken.a
2 people like this
  • Troy Tessalone
    Troy Tessalone
  • ken.a
    ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6491 replies
  • February 26, 2024

That’s an awesome news @MillyV! We’re glad to hear you were able to get it sorted!

Happy Zapping! ⚡️

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