Best answer

Trying to connect Wordpress to Zapier, getting an "Error parsing response" error


Userlevel 2

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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Best answer by Lars 13 May 2021, 23:10

Hi all,

Our apologies for the delay in taking care of this long-standing issue. 

I’ve just spoken with the team and we’ll have our engineers look into it in the next 1-2 weeks and provide an update here with either a fix or further details.

Thank you for the detailed input and showing how much this matters to you!

~ Lars, product manager on our integrations team

 

Hi all,

Following up to let you know that we’ve been digging into the issue and it’s not a quick fix so it’s going to require further investigation.

For now, we’re adding logging so we can get more details about how and why this issue is occurring. With that we will be able to diagnose and hopefully come up with a resolution.

We don’t have an estimate for when it will be fixed yet, but we’ll let you know our progress again in 1-2 weeks at most.

Again, apologies to those affected and we’ll get it resolved ASAP.

Best regards,

~ Lars

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135 replies

Userlevel 2
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I am seeing this error as well. Latest Zapier for WordPress plugin (1.1) and WordPress 5.5. 

We hit an error adding your new account
authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> "

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information

 

Userlevel 7
Badge +9

Hello! This might be one for support in that case. I will flag it to the team. Hang tight!

Userlevel 7
Badge +10

MOD NOTE (5/13/2021)

As one of our astute Community members pointed out in a reply, changing permalinks should be approached with caution and consideration. The suggestion is offered as one thing that others have found to solve their problem. WP Explorer has a guide to changing permalinks without breaking your WordPress site.

Hi @Wahwah!

The error you shared usually pops up when a bad plugin was installed. For more information, take a look here: https://zapier.com/help/doc/common-problems-wordpress.

The best option is to disable recent plugins to see if you can get things to work. If that doesn’t help there’s something else you can try. Apparently the permalinks can sometimes cause trouble. To fix, switch the format to one other than the default:


6f92d197bd7f8d7dbfddfa13138be2b0.png
(view larger)

 

In your case, @jphorn, that error message does appear to match one that’s come up recently with a few users. We’ve got an issue logged on our end, and I have added you as an affected user. That way, when it’s solved you’ll receive an email notification. To be absolutely sure that it’s the same issue, your best bet will be to contact our Support team here, as they’ll be able to dig into your account and detailed logs to see if everything lines up.

I have the same problem:

We hit an error adding your new account authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> " Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

 

I have Same problem

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

Userlevel 7
Badge +8

@tavori and @voxin - I have added you both to the impacted users to the bug report. We’ll be in touch once there’s an update to share with you. At this time, there’s no ETA.

Hi,

here the same issue (wordpress 5.4.2 and zappier plugin 1.0.1)

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

Userlevel 7
Badge +7

@Tere I have added you as an impacted user as well so that you will be notified once there is an update. 

Userlevel 1

Hi!,

Here the same issue, I see in the console that the issue is on https://zapier.com/api/v3/auths/{id-app}/test

I need connect this with wordpress and cvent, cvent connect successfully but wordpress do not :sob:

 

Userlevel 7
Badge +7

Hi @jdamar - I have added you as an impacted user so that you will receive an email once there is an update!

Hi there,

I am attempting to integrate Zapier with my wordpress, however I am receiving the following error (similar to what everyone else on this thread is receiving) below.

 

authentication failed: Error parsing response. We got: "<!doctype html> <html lang="en-US" class="no-js"> <head> <!-- Meta Tags --> <meta http-equ"

 

Is this a bug on the Zapier side or is there a way that I can fix this?

Userlevel 7
Badge +7

@Milad sorry you are running into an error here! 

I’m not certain that this is the same bug mentioned on this thread or perhaps something else.

I’m happy to add you to this bug report but would suggest reaching out to our Support team so that they can determine if this is the same bug or potentially something they can help troubleshoot!

Hi, I have the same issue as others. I get the same error when I try to reconnect my wordpress account.

I am having the same error:

 

PLEASE HELP! I am on a tight delivery date and this dependency is stopping the hole execution of the project!

Same problem for me…

 

 

Userlevel 7
Badge +7

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

 

@Liz_Roberts - Please can you add me as an impacted user as well? I’d like to be updated on this too.

Userlevel 7
Badge +7

@District Photography UK - sure thing, you have been added as well!

Hi, I’m also getting this problem. Can you please add me as an impacted user?

Userlevel 7
Badge +7

@Dawn V. sorry you are encountering this! You have been added and will receive updates via email.

Hi, I’m also getting this problem. Can you please assist?

Userlevel 7
Badge +7

@fas31 - I have added you as an impacted user so that you will receive an email with any updates!

add me too please. it was working 3 4 days before but when I upgrade security of wordpress its disconected .

Userlevel 7
Badge +11

Hi @anrchy, I’m sorry that you’re running into this issue. I’ve added you to the list of affected users so you’ll get an email when it’s sorted. 

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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