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Trying to connect Wordpress to Zapier, getting an "Error parsing response" error


Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

Best answer by christina.dBest answer by christina.d

Hey all! Ya’ll ready for some good news?

….🥁

This longstanding bug is OFFICIALLY closed. 🎉

That being said, the team has a few asks. If you are still running into 403 Authentication Errors we’d highly recommend checking out some of these common issues with Wordpress that could be the culprit.

If you’re needing help with this or are still hitting errors after trying those troubleshooting steps, please feel free to open a ticket with my friends in support. Some things our team will likely be asking for are:

  • A list of installed plug-ins on your site
  • The hosting service you use for your WordPress site

Full transparency, Wordpress can be a doozy to troubleshoot. So if the above referenced docs don’t do the trick, while we may not be able to provide an immediate solution having those details readily available for our support team will help immensely with spotting patterns. 

Thank you for your ongoing patience as the team worked on this and happy zapping! ⚡️

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163 replies

jphorn
Forum|alt.badge.img+1
  • Builder
  • 23 replies
  • August 25, 2020

I am seeing this error as well. Latest Zapier for WordPress plugin (1.1) and WordPress 5.5. 

We hit an error adding your new account
authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> "

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information

 


andywingrave
Forum|alt.badge.img+9
  • Zapier Expert
  • 854 replies
  • August 26, 2020

Hello! This might be one for support in that case. I will flag it to the team. Hang tight!


nicksimard
Forum|alt.badge.img+11
  • Zapier Staff
  • 2115 replies
  • August 26, 2020

MOD NOTE (5/13/2021)

As one of our astute Community members pointed out in a reply, changing permalinks should be approached with caution and consideration. The suggestion is offered as one thing that others have found to solve their problem. WP Explorer has a guide to changing permalinks without breaking your WordPress site.

Hi @Wahwah!

The error you shared usually pops up when a bad plugin was installed. For more information, take a look here: https://zapier.com/help/doc/common-problems-wordpress.

The best option is to disable recent plugins to see if you can get things to work. If that doesn’t help there’s something else you can try. Apparently the permalinks can sometimes cause trouble. To fix, switch the format to one other than the default:


6f92d197bd7f8d7dbfddfa13138be2b0.png
(view larger)

 

In your case, @jphorn, that error message does appear to match one that’s come up recently with a few users. We’ve got an issue logged on our end, and I have added you as an affected user. That way, when it’s solved you’ll receive an email notification. To be absolutely sure that it’s the same issue, your best bet will be to contact our Support team here, as they’ll be able to dig into your account and detailed logs to see if everything lines up.


  • New
  • 1 reply
  • September 7, 2020

I have the same problem:

We hit an error adding your new account authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> " Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

 


  • New
  • 1 reply
  • September 9, 2020

I have Same problem

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"


steph.n
Forum|alt.badge.img+8
  • Builder
  • 899 replies
  • September 10, 2020

@tavori and @voxin - I have added you both to the impacted users to the bug report. We’ll be in touch once there’s an update to share with you. At this time, there’s no ETA.


  • New
  • 1 reply
  • September 14, 2020

Hi,

here the same issue (wordpress 5.4.2 and zappier plugin 1.0.1)

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • September 15, 2020

@Tere I have added you as an impacted user as well so that you will be notified once there is an update. 


  • Beginner
  • 1 reply
  • September 17, 2020

Hi!,

Here the same issue, I see in the console that the issue is on https://zapier.com/api/v3/auths/{id-app}/test

I need connect this with wordpress and cvent, cvent connect successfully but wordpress do not :sob:

 


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • September 17, 2020

Hi @jdamar - I have added you as an impacted user so that you will receive an email once there is an update!


  • New
  • 1 reply
  • October 15, 2020

Hi there,

I am attempting to integrate Zapier with my wordpress, however I am receiving the following error (similar to what everyone else on this thread is receiving) below.

 

authentication failed: Error parsing response. We got: "<!doctype html> <html lang="en-US" class="no-js"> <head> <!-- Meta Tags --> <meta http-equ"

 

Is this a bug on the Zapier side or is there a way that I can fix this?


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • October 15, 2020

@Milad sorry you are running into an error here! 

I’m not certain that this is the same bug mentioned on this thread or perhaps something else.

I’m happy to add you to this bug report but would suggest reaching out to our Support team so that they can determine if this is the same bug or potentially something they can help troubleshoot!


Hi, I have the same issue as others. I get the same error when I try to reconnect my wordpress account.


  • New
  • 1 reply
  • November 2, 2020

I am having the same error:

 

PLEASE HELP! I am on a tight delivery date and this dependency is stopping the hole execution of the project!


Same problem for me…

 

 


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • November 9, 2020

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!


Liz_Roberts wrote:

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

 

@Liz_Roberts - Please can you add me as an impacted user as well? I’d like to be updated on this too.


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • November 10, 2020

@District Photography UK - sure thing, you have been added as well!


  • New
  • 1 reply
  • November 11, 2020

Hi, I’m also getting this problem. Can you please add me as an impacted user?


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • November 11, 2020

@Dawn V. sorry you are encountering this! You have been added and will receive updates via email.


  • New
  • 1 reply
  • November 13, 2020

Hi, I’m also getting this problem. Can you please assist?


Liz_Roberts
Forum|alt.badge.img+8
  • Zapier Staff
  • 1366 replies
  • November 13, 2020

@fas31 - I have added you as an impacted user so that you will receive an email with any updates!


  • New
  • 1 reply
  • November 14, 2020

add me too please. it was working 3 4 days before but when I upgrade security of wordpress its disconected .


Danvers
Forum|alt.badge.img+12
  • Zapier Staff
  • 3731 replies
  • November 16, 2020

Hi @anrchy, I’m sorry that you’re running into this issue. I’ve added you to the list of affected users so you’ll get an email when it’s sorted. 


  • New
  • 1 reply
  • November 17, 2020

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks