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Removing a tag on ActiveCampaign?

  • 21 April 2021
  • 3 replies
  • 46 views

Hello! I’d like to remove a tag when someone unsubscribes from our course in Thinkific, and I can’t figure out the Action section of creating the Zap! Could someone lend a hand? It isn’t intuitive.

 

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Best answer by Troy Tessalone 21 April 2021, 20:40

Hi @The Connection Institute 

There isn’t currently an ActiveCampaign action available to remove a Tag.

Try this instead...

Use the action: AC - Add Contact to Automation

Then in AC configure a simple Automation to remove the Tag from the Contact.

https://help.activecampaign.com/hc/en-us/articles/115001852624-How-do-I-add-or-remove-a-tag-with-an-automation-

https://help.activecampaign.com/hc/en-us/articles/218788687-Creating-an-automation-walkthrough

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Userlevel 7
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Hi @The Connection Institute 

There isn’t currently an ActiveCampaign action available to remove a Tag.

Try this instead...

Use the action: AC - Add Contact to Automation

Then in AC configure a simple Automation to remove the Tag from the Contact.

https://help.activecampaign.com/hc/en-us/articles/115001852624-How-do-I-add-or-remove-a-tag-with-an-automation-

https://help.activecampaign.com/hc/en-us/articles/218788687-Creating-an-automation-walkthrough

Thank you so much, Troy! I wonder if you have insight as to why these Zapier “Actions” are asking for a specific email address, when I am trying to make an automation for my whole list? See below:

 

Userlevel 7
Badge +10

Hi @The Connection Institute!

Looks like you’ve got a great conversation going with our Support team and they’re helping you out with this! If you have any further questions you can reply to that thread :)

For anyone else who finds this thread, it looks like the user had already figured it out:

You map the email address that comes from the Subscription Canceled trigger step.

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