Best answer

Facebook Messenger to Zapier integration


Userlevel 2

Hi, @nicksimard 

 I have a requirement .. when a any user goes to my Facebook page and sends a message thru messenger… I want to capture the message details like user first name, last name, email etc. and create a contact in Salesforce using Zapper workflow. But when I am trying to connect to messenger app in Zappier.. I am getting the following error message. What should I do to fix the issue please ? Any help will be appreciated. Thanks so much.

 

Error Message#

 

(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the 'P... Hide details

 

(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the 'Page Public Metadata Access' feature.. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-accessfor details.

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Best answer by Danvers 3 February 2021, 12:35

Hey folks! We are waiting on an update to this bug, but I wanted to clarify a couple of things.

There can be lots of different reasons why you might have trouble connecting Zapier to Facebook messenger. This thread refers to a specific error seen in the New Message sent to Page trigger. If you’re having trouble generally, please could you read through the following help guides:

How to get Started with Facebook Messenger

Common Problems with Facebook Messenger

If you are still having trouble connecting to FB messenger, please get in touch with the Support Team using the Get Help form: https://zapier.com/app/get-help

If you are using the New Message sent to Page trigger, and see this error message: 

Then you can either contact the Support Team or post a reply in this thread and we will add you to the bug report for the issue, which means that you’ll get an email when the bug is resolved.

If you are using a different trigger/action or you have a different error message, please check out the guides linked aboce or contact the Support team using the Get Help form: https://zapier.com/app/get-help

 

Thanks!

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127 replies

Userlevel 7
Badge +10

Hi @john712!

The error you’re seeing is actually a bug with the Facebook Messenger app integration. From the error message, we can derive there is an issue with permission or scope setting, which prevents anyone to turn on their Zap when using that trigger.

Reviewing this, I can see that other users have run into this issue as well, so I'm adding your email to the list of affected users, so that if and once this has been resolved, you'll be the first to know.

Sadly, there is no workaround I can provide here, because this is something that needs to be updated in the backend, and while we don't have a timeline on when this will be fixed, we'll be sure to reach out per email once a resolution has been found.

Userlevel 2

Thanks so much. Apprecaite your help.

Hello @nicksimard,

I am also experiencing the same issue and getting a #100 error. Is it be possible to be notified when the issue has been resolved? 

 

I have the same error. Help

 

Userlevel 2

It is working fine in production with few issues like name is not coming over… but when I try to setup the same zap in test environment … I am getting the above error message. Please help me...what is the work around for this issue ? It’s high priority for us to resolve. 

We are having this same exact error as well. Please resolve as quickly as possible!

I have the same problem … 

 

Error turning Zap on: (#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the 'Page Public Metadata Access' feature.. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-accessfor details.




please send me update to my email cpe4ever@gmail.com

Hi @john712!

The error you’re seeing is actually a bug with the Facebook Messenger app integration. From the error message, we can derive there is an issue with permission or scope setting, which prevents anyone to turn on their Zap when using that trigger.

Reviewing this, I can see that other users have run into this issue as well, so I'm adding your email to the list of affected users, so that if and once this has been resolved, you'll be the first to know.

Sadly, there is no workaround I can provide here, because this is something that needs to be updated in the backend, and while we don't have a timeline on when this will be fixed, we'll be sure to reach out per email once a resolution has been found.



Please add me and send me an update to this email when the problem got fixed

Userlevel 7
Badge +8

@ahyaha - You’ve been added to this report. Thanks!

I have the same problem, can I be added to the report too ? :)

Userlevel 7
Badge +8

Hi @JallaJ - You’ve been added to the report and will be contacted directly via email. Thanks!

Userlevel 1

Hello! 

I think I have the same problem in my account :

Error turning Zap on: (#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the 'Page Public Metadata Access' feature.. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-accessfor details.

Is it possible to be notified when the problem is resolved? 

My company and I will not subscribe to the premium version if it’s not working.

Thanks.

 

Regards

Userlevel 1

I’m having the same issue as well. Please notify me when there is a solution.

Userlevel 7
Badge +11

@Yacine and @spacewaffle Thanks for your messages, I’ve added you to the issue report, which means that you’ll get an email when we have an update. 

Same issue… add me as well pls.

I see this same issue with users from 9 months ago… that thread was closed with Zaper stating they were “looking into the issue”.  Guess I need to cancel my subscription.

Userlevel 1

Can I be added to the notification list as well?

Userlevel 7
Badge +8

Hi @adkoge - You’ve been added to the report. You’ll receive updates via email directly. Thank you!

@PatrickSC - I definitely understand the frustration here and I wish we had a better answer. If you’d like to still be added, we are happy to do so. Either way, please let us know how we can help further. Thanks!

Same issue 

 

Userlevel 7
Badge +8

@Azizam - You’ve been added to the report. Thanks!

Hello 
I am also experiencing the same issue and getting a #100 error. Is it be possible to be notified when the issue has been resolved? 

Userlevel 7
Badge +8

Hi @zviadi - I’ve added you to the report. You’ll be notified directly via email. Thanks!

The same issue, Can I be added to the notification list as well?

 

Hey @steph.n 

 

I’m experiencing the same error. Could you add me to the report as well, please. 

 

 

Userlevel 1

Please add me into the email as well. I was trying to debug this problem for almost a week and realize it wasn’t a issue which I can fix. Thank you in advance.

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