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Email Parser - Parsing wrong info

  • 31 January 2022
  • 2 replies
  • 55 views

I have a parser email thats properly gathering info.

 

The parser template shows the correct areas and names for fields.

 

The emails that come through seem to not adhere to the template.  Fields are combining data/fields that are below it in the email.  

 

Dont know how to troubleshoot this.

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Best answer by jesse 23 August 2022, 22:28

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2 replies

Userlevel 7
Badge +14

Hi @mwol 

Best advice is to use a different email parsing app that’s more robust, such as Mailparser: https://zapier.com/apps/mailparser/integrations

Userlevel 7
Badge +9

Hey folks! Just wanted to follow up here. We have a help article with a few troubleshooting steps to try if your emails are being parsed incorrectly: https://zapier.com/help/troubleshoot/behavior/emails-are-parsed-incorrectly-in-zapier

If you’ve tried those steps and are still having issues, we’d recommend Troy’s advice for using a more robust parsing solution:

Hi @mwol 

Best advice is to use a different email parsing app that’s more robust, such as Mailparser: https://zapier.com/apps/mailparser/integrations