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Hi everyone,
I’m trying to send a POST request from Zapier to a Stape Meta CAPI Gateway I created (on their $10 Meta plan). Everything is set up correctly in Zapier, including the URL, headers (api_key and Content-Type), and JSON payload.

The endpoint I'm using is:
https://capi.stape.io/capi/v1/ngtkgjyk

But every time I test the Zap, I get this error:

Failed to create a request in Webhooks by Zapier  
request to https://capi.stape.io/capi/v1/ngtkgjyk failed, reason: getaddrinfo ENOTFOUND capi.stape.io

I’ve also tried visiting the endpoint directly in my browser and confirmed the URL returns DNS_PROBE_FINISHED_NXDOMAIN, meaning the subdomain can’t be reached.

It seems like Zapier can’t resolve capi.stape.io, but I don’t know if this is a DNS issue on Stape’s side or if I’m missing something in Zapier.

Any help would be appreciated!

Thanks,
Tony

Hi ​@Devin Brooks 

For us to have more info, post these:

  • screenshots with how your Zap step is configured in EDIT mode with the field mappings visible
  • screenshots with the encountered error after testing the API request
  • link to the app API endpoint documentation you used to configure the API request

Hi there ​@Devin Brooks 👋

Just came across this and wanted to check how you’re getting on. It looks like you reached out to our Support team about this, and they were seeing a “maximum redirect reached at…” error. So it could be that there’s an issue with the DNS set up for that domain. 

That said, I did some digging and found some API documentation for Stape here which references v2 of their API. I noticed your webhook is pointing to a v1 endpoint, so I’m wondering if there’s a redirect from v1 to v2 that’s causing the issue. 🤔 If that’s the case, switching to the v2 equivalent endpoint might help resolve it.

Can you give that a try and keep us posted on how it goes? 

Reply


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