Hi. I want to create a new ticket on Pylon (customer service ticketing platform) whenever a new incident is triggered on a specific Pagerduty service.
The “test” step succeeds for the Pagerduty step, but it seems like something is wrong. When I go to configure the next step (ping API for pylon to create a new ticket), none of the options of input fields from my previous step seem to include a simple title or description.
Here’s the pagerduty step “succeeding”. It always shows this test incident and never any real incidents that have actually been triggered on my pagerduty service.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/9b4559ce-fe7d-4c62-abbb-05250375f34e.png)
There are many input fields that show up in this dropdown, but very few of them seem to have any data associated with them. I wouldn’t expect “Event Data Title” to be empty.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d28e4a4d-ed25-47c6-aaf7-4b4252c9f551.png)
Any idea what’s happening here?