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Question

Webhook is returning values, but when I try to use them they are blank

Cloovercam

We have automated a credit check using a zapier webhook. This works successfully - I am returned the correct values as expected. However, when I try to use these values in another zap, when it runs, the values are blank. 

 

5 Attachments

6 replies

Danvers
Rank
Userlevel 7
Badge +12

Hi @Cloovercam!

I can see that when you’ve added the ‘test value from webhook’ field, it looks like it’s not coming through. Could you please describe your Zaps in more detail? It looks like the information is correctly being sent to Gmail, are the fields not showing up in another step in the same Zap? Or are you using the Gmail to trigger another Zap and the fields aren’t coming through there?

If we know a bit more about the issue you’re seeing, we can hopefully help you to figure out why those values are coming back blank. 

Thanks!

Cloovercam

Hey Danvers, 

Thanks for your quick response and for helping :). 

Here is expected outcome and actual outcome steps. 

Expected outcome: 

  1. Social security number is sent to credit check company via webhook 
  2. Webhook returns values (Approved or Not Approved) as well as some other data points.
  3. Values returned from step 2. are emailed to via gmail. 

Actual outcome:

  1. Social security number is sent to credit check company via webhook ​​​​​​​
  2. Webhook returns values (Approved or Not Approved) as well as some other data points.
  3. Blank values are being emailed via gmail. 

I am being returned values in step 2, and these are being used to populate an email, but for some reason the values are coming out as blank. 

I have added some more example screenshots fyi

 

5 Attachments
Cloovercam

And note, the gmail step is just an example. I have also tried to populate a gsheet and other things. 

 

The actual use for this is to populate a docusign contract which will then be sent out to the customer. But for what ever reason the values from the webhook seem to be coming out as blank :/ 

Cloovercam

@Danvers - Forgot to tag you :) 

Cloovercam

Here is a video of the problem - https://www.loom.com/share/7afdb0837add4cf7bae60b0d0add5449

Danvers
Rank
Userlevel 7
Badge +12

Hi @Cloovercam! 

That’s something I’ve not seen before with webhooks. From your screenshots and video, everything looks like it’s set up correctly but I can see that the values from the webhooks just aren’t being added to the action for some reason. 

This is definitely something that the Support Team will be better equipped to help you with as they can look at the Zap logs to see if there’s something odd happening there. When you contact them, include a link to this post so they can see everything that you’ve described (to save you from having to do it twice!) and don’t forget to share a link to the Zap that you’re having trouble with. 

I’m sorry that I couldn’t be more help here and fingers crossed you’re able to get to the bottom of things!

Reply


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