Hello, I am trying to connect to Freshdesk using Webhook ‘get’ - just a simple list of details about a specific ticket to start with. There are a couple of questions on here already about Freshdesk, but they have conflicting information, and neither approach that they suggest seems to work for me. Using an API key for authorisation, I consistently get the message, ‘You have to be logged in to perform this action’.
This screenshot shows how I have it set up, (I think) according to the Freshdesk API documentation. Has anyone managed to get this connection to work recently? Where am I going wrong?
Best answer by Andy NView original