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Im trying to set a webhook, i`ve tested it on postman and it works fine, but when i configure it on webhooks it returns an error “Failed to create a request”.  Can anyone help?

Hi @TBX 

Good question.

Please post detailed screenshots with how your Zap step is configured along with the encountered error to give us proper context, thanks.

@Troy Tessalone hi! thanks for your interest, i just attached the images.

@TBX 

You may need to add additional Headers as per the Freshdesk API: https://developers.freshdesk.com/api/#filter_tickets

 

Content-Type: application/json

 

Try moving the query string parameters to the Query String Params section.

LEFT | RIGHT

query | "tag:XXX"

 

 

I did that, but didnt work.  ill try to add the content-type header

Its not working :(

@TBX 

We’d need to see full updated screenshots with how your Zap step is configured.

@Troy Tessalone here the screenshots

 

 

@TBX 

This need to be in the Headers section

 

 

@TBX 

Try unescaping the encoded characters to be just

"

 

Thank you so much @Troy Tessalone  i didnt realized i didnt add the header right.  With that change and just using regular quotation marks it worked!

Hi @TBX 

Good question.

Please post detailed screenshots with how your Zap step is configured along with the encountered error to give us proper context, thanks.

 

Hi man, I would have the same prob. I’m trying to confingure this API integration: 
https://apolloio.github.io/apollo-api-docs/?shell#people-api 

I would love to integrate the search function. 
I set it up as in attachment, but the system tells me “API Key required” 

Thanks for your time

 

 

Hi @Jacopo Naidi 

It would be best to post your own topic so it gets proper attention, thanks.

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