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Question

We hit an error adding your new account - Mautic

  • September 14, 2023
  • 1 reply
  • 61 views
A
I cant connect to mautic from zapier and this is the issue.

 

I had already turn on API settings in configuration setting. 

 


 
I'd also delete the cache app/cache by "php /bin/console cache:clear" but it seem not working for me.
Im using Devilbox to hosting Mautic in Local. Is that the problem that i cant connect to mautic through zapier? Do i need to public hosting Mautic? 
 
Im waiting to your support. Thanks. Regards
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • September 19, 2023

Hi @annguyn, welcome to the Community! 👋

It looks like you also reached out to our Support team and they identified that this issue is likely being caused by it being hosted locally. 

Hopefully their suggestion of publicly hosting your instance of Mautic will help to resolve that “authentication failed” error. Please do keep us updated on how you get on with this - keen to ensure you’re all set! 🙂

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