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Question

Uploading Files to attach to Zendesk tickets

  • 18 October 2021
  • 3 replies
  • 205 views
C

I am trying to have Zapier catch a file in a hook and add that to a Zendesk ticket. The file isn’t properly coming through in the hook. Do you have any examples of making this type of configuration work?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Support 

Please post screenshots with how our Zap steps are configured as well as examples of the data points.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C

Hi @Troy Tessalone , 

Before I send screenshots of everything is this type of behavior something you support? Additionally how does Zapier accept the file? Through a normal POST request? Is there anything specific the POST request needs to contain for the file to be accepted?

Troy Tessalone
Userlevel 7
Badge +14

@Support 

Here’s how to use files in Zaps: https://zapier.com/help/create/basics/send-files-in-zaps

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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