About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

"Update Issue in Jira Software Cloud" is not working

  • 21 February 2021
  • 3 replies
  • 384 views
H

Hey there!

I'm trying to update the Jira Ticket Approver, when access to a specific Service is requested. To search the Approver i use Bamboo.

Here are the steps I did so far in the zap:

  1. Trigger the Zap only for Specific Tickets (with a JQL)
  2. Find the Ticket Reporter in Bamboo (also find his Manager / Supervisor)
  3. Update The Issue

There appears a Error in step 3. I get the error message “Zapier had trouble retrieving custom fields from Jira Software Cloud” and “We’re having trouble loading ‘Status’ data”.

I searched for a Solution and found this community thread:

I wanted to try this workaround, but because i am an absolute beginner with webhooks i wanted to reach out to you guys and ask for help ^^

How can i change the Approver and the Status of the Ticket with a webhook.

I tried to create a Webhook in jira scoped on a JQL but i have no idea in this Part:

What URL do i have to use? Where can i find the JSON Data and if i update it here does the Ticket get updated?

Thanks a million guys in advance ^^

Cheers,

Hürkan

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

H

I also found the Original Post with this reply at the Bottom from @arkhamknighthell ^^ :

tried a couple of thing regarding this, like making a catch trigger from within Zapier, but that did not lead to what i wanted. i read through the Jira REST API documentation, but this just confused me a little more 」(￣▽￣」)

H

Soooo yeah,
i read a lot but still could not figure out which URL i need to add in there, because when i catch a hook (create a URL in Zapier) i can fetch the Issue Data…

But when i want to update the Ticket i can’t do it. And at the Moment i am out of ideas ^^

i am ready to try anything ^^

Thanks in advance guys ^^

H

Huge News guys ^^

i managed to get the URL from the Documentation,

and added the Update JSON,

however rn i am getting an Error stating that the basic Auth won’t work in Jira anymore:

Deprecation of basic authentication with passwords for Jira and Confluence APIs - Atlassian Documentation

how can a select to add an API token?

Thanks guys ^^

Terms & Conditions