I'm trying to update the Jira Ticket Approver, when access to a specific Service is requested. To search the Approver i use Bamboo.
Here are the steps I did so far in the zap:
- Trigger the Zap only for Specific Tickets (with a JQL)
- Find the Ticket Reporter in Bamboo (also find his Manager / Supervisor)
- Update The Issue
There appears a Error in step 3. I get the error message “Zapier had trouble retrieving custom fields from Jira Software Cloud” and “We’re having trouble loading ‘Status’ data”.
I searched for a Solution and found this community thread:
I wanted to try this workaround, but because i am an absolute beginner with webhooks i wanted to reach out to you guys and ask for help ^^
How can i change the Approver and the Status of the Ticket with a webhook.
I tried to create a Webhook in jira scoped on a JQL but i have no idea in this Part:
What URL do i have to use? Where can i find the JSON Data and if i update it here does the Ticket get updated?
Thanks a million guys in advance ^^