Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I am using the Ai message router to interpret the text from a chatbot in LeadConnector via Webhook, then route the customer into 3 separate routes, sales, tech support, or billing.

After the Zi message router determines the route, I want it to add a tag to the contact in Go High Level (LeadConnector).  I have 3 paths set up.  If the message rute is billing, it will add the “billing” tag to the customer.  When I test the action, the tag is not added.

Hi @StephAXC 

Good question.

To help us have enough context, please post detailed screenshots with how your Zap steps are configured, thanks.

 Sure… everythign works until that last step… the tag never appears in leadconnector.

I have not upgraded my account to support paths, but it should work during testing regardless, right?

 

@StephAXC

With your Zap ON, test live, and check the Zap Runs history data to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

 

You should be able to see the GHL Contact ID to reference in GHL.

Make sure to refresh the data before viewing in GHL.

Ok, I upgraded Zapier, turned the zap on. It says it was successful and yet no tag is inside of GHL.

Step 1
steps 2 and 3.  It picked the right path
Data In
Data Out


Inside GHL after waiting and refreshing :
 


I have another zap running to add a tag in GHL that worked just fine.  Not sure why this one isn’t working.​​​​​

AHHHH!!!!  @Troy Tessalone 

I am a moron.  I was connected to the wrong GHL subaccount.  I’m tagged all over the place in a different GHL account. sigh.  thank you for your help!

Reply


Terms & Conditions