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Question

Update contact in Lead connector not updating


StephAXC

I am using the Ai message router to interpret the text from a chatbot in LeadConnector via Webhook, then route the customer into 3 separate routes, sales, tech support, or billing.

After the Zi message router determines the route, I want it to add a tag to the contact in Go High Level (LeadConnector).  I have 3 paths set up.  If the message rute is billing, it will add the “billing” tag to the customer.  When I test the action, the tag is not added.

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5 replies

Troy Tessalone
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Hi @StephAXC 

Good question.

To help us have enough context, please post detailed screenshots with how your Zap steps are configured, thanks.


StephAXC
  • Author
  • Beginner
  • 4 replies
  • July 13, 2023

 Sure… everythign works until that last step… the tag never appears in leadconnector.

I have not upgraded my account to support paths, but it should work during testing regardless, right?

 


Troy Tessalone
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@StephAXC

With your Zap ON, test live, and check the Zap Runs history data to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

 

You should be able to see the GHL Contact ID to reference in GHL.

Make sure to refresh the data before viewing in GHL.


StephAXC
  • Author
  • Beginner
  • 4 replies
  • July 13, 2023

Ok, I upgraded Zapier, turned the zap on. It says it was successful and yet no tag is inside of GHL.

Step 1
steps 2 and 3.  It picked the right path
Data In
Data Out


Inside GHL after waiting and refreshing :
 


I have another zap running to add a tag in GHL that worked just fine.  Not sure why this one isn’t working.​​​​​


StephAXC
  • Author
  • Beginner
  • 4 replies
  • July 13, 2023

AHHHH!!!!  @Troy Tessalone 

I am a moron.  I was connected to the wrong GHL subaccount.  I’m tagged all over the place in a different GHL account. sigh.  thank you for your help!


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