Question

This Webhooks by Zapier step was throttled

Forum|Forum|5 months ago
June 10, 2025
3 replies
32 views

vishalnomula
Beginner

I am making “list” requests to try and retrieve all clients from the FYI API (https://developers.fyi.app/). I am retrieving 500 clients at a time as per_page for “list” request types is restricted to values [1-500]. Retrieving the 1st 500 and 2nd 500 clients works as expected but when I try retrieving the 3rd 500 clients, my zap returns “This Webhooks by Zapier step was throttled.”

Not sure if this is because I am exceeding the rate limit? I have even tried adding a 1 minute delay between the 2nd and 3rd API calls to see if that would work but I still encounter the same issue.

Anyone have any insight on how to fix this?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

+11

SamB
Community Manager
Forum|Forum|5 months ago
June 25, 2025

Hi @vishalnomula 👋

It’s been a while since you posted this, so I’m guessing you might’ve already solved it. If so, we’d love to hear about the solution you implemented—it could really help others running into the same issue. 🙏

If it’s still erroring, you might want to try adjusting the Delay action. Looks like the Zap is using a Delay For action, which means if your Zap is triggered multiple times simultaneously, the final action will be delayed by the same amount in each run. Instead, you can try using a Delay After Queue action, which staggers the running of any actions that follow it. You can learn more about that here: Delay after queue.

Alternatively, if the issue is more that the Zap is hitting the app’s API rate limits due to retrieving too many clients at once, you might want to try reducing the number of clients each webhook pulls as well as adding Delay actions between the Webhooks actions to help avoid them running too closely together.

Keep us posted on how it’s going, want to ensure this gets sorted! 🙂