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Teachable: Required field "Email" (email) is missing


We’re trying to connect ActiveCampaign with Teachable. A webhook through ActiveCampaign should trigger unenrollment for a course in Teachable.

 

However, even though the webhook has been tested and activated, we receive the error message that Teachable can’t find the email.

Can anyone help, please?

 

 

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @Silke 

Make sure to test the trigger step by simulating the AC event that will fire the webhook so you can pull thru data to map the Zap and test the Zap action steps.

 

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4 replies

Troy Tessalone
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  • Zapier Expert
  • 30870 replies
  • Answer
  • May 11, 2021

Hi @Silke 

Make sure to test the trigger step by simulating the AC event that will fire the webhook so you can pull thru data to map the Zap and test the Zap action steps.

 


jesse
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  • Architect
  • 1348 replies
  • May 11, 2021

@Silke it would also be helpful for us to see how you’ve configured the email field in your Teachable action step. Just be sure to blur out any personally identifiable information in your screenshot, please! :slight_smile:


  • Author
  • New
  • 1 reply
  • May 12, 2021

Thanks you two! The problem was that the test run of the ActiveCampaign hook wasn’t completed / successful which is why Teachable couldn’t find a valid email address. It’s all working now :) 


Danvers
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  • Zapier Staff
  • 3731 replies
  • May 13, 2021

Thanks for letting us know that you were able to get your Zap up and running 🙂