Best answer

Teachable: Required field "Email" (email) is missing

  • 11 May 2021
  • 4 replies
  • 40 views

Userlevel 1

We’re trying to connect ActiveCampaign with Teachable. A webhook through ActiveCampaign should trigger unenrollment for a course in Teachable.

 

However, even though the webhook has been tested and activated, we receive the error message that Teachable can’t find the email.

Can anyone help, please?

 

 

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Best answer by Troy Tessalone 11 May 2021, 17:59

Hi @Silke 

Make sure to test the trigger step by simulating the AC event that will fire the webhook so you can pull thru data to map the Zap and test the Zap action steps.

 

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4 replies

Userlevel 7
Badge +11

Hi @Silke 

Make sure to test the trigger step by simulating the AC event that will fire the webhook so you can pull thru data to map the Zap and test the Zap action steps.

 

Userlevel 7
Badge +8

@Silke it would also be helpful for us to see how you’ve configured the email field in your Teachable action step. Just be sure to blur out any personally identifiable information in your screenshot, please! :slight_smile:

Userlevel 1

Thanks you two! The problem was that the test run of the ActiveCampaign hook wasn’t completed / successful which is why Teachable couldn’t find a valid email address. It’s all working now :) 

Userlevel 7
Badge +11

Thanks for letting us know that you were able to get your Zap up and running 🙂