Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I created a Webhook and Zapier pulls my websites information perfectly. 

However I am now trying to send that information to an API. I enter the URL and API Key and it connects but the problem I am having is that after I enter the Data with the correct field. I get a this error message: 

The app returned "Could not find lead information to process."

Any idea why? I copy the exact Json field name to the correct string/name

 

 

Hi @edgarphs 

You may have to choose ‘Custom Request’ and configure the Data field being sent in JSON format.

 

You might be right. So under the Payload Type I select Custom and what do I enter in the field?

wait… I will change to Custom Request under Action Event.  

In the Data section do I just copy that entire Json code I was given? 

@edgarphs 

You’d configure the available settings based on the API documentation.

The JSON example screenshot you provided would go in the Data field, then need to be updated with dynamic data points.

Make sure to reference the descriptions underneath each field.

 

 

I copy some of the code to test, but getting same error message even after changing to Custom Request. 

 

 

@edgarphs 

Since I can’t tell what API you are using and don’t have the app’s API docs shared yet, my ability to troubleshoot is limited.

You may have to do a bit of trial and error to get it to work.

@edgarphs Are you able to share the link to the API docs?

yes. sending you a private message

@edgarphsAre you able to share the link to the API docs?

Let me know if you got my Private message with the docs. thank you!! 

Terms & Conditions