Post an internal comment in Jira Service Project using API

Question

I am trying to post an internal comment to a jira service project issue using the API request event. Depending on my setup, I either get the error: “Failed to create a http request in Jira Software CloudRaw request failed. Problem with your configured auth” or the zap runs through but has empty headers and does not run successfully.    Until now I have tried the custom action, the API request (beta), V2 and V3 API version, with additional request headers and without and different body inputs.  With my latest setup, I am very close to solve the issue but somehow there is a problem. Can anyone help?  According to this documentation “(https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-post), I need to set up two headers:'Accept': 'application/json','Content-Type': 'application/json' Zapier mentions, that auth headers will be added automatically, but whenever I test my zap the headers are empty (see txt-file below).  When I add the "Accept" Key and Value “application/json”, the zap runs through with a 415 status and the header is not empty anymore.  When I add the "Content-Type" there is an error: Failed to create a http request in Jira Software CloudRaw request failed. Problem with your configured auth.  In my body i tried every option from the Documentation, from here: https://community.developer.atlassian.com/t/post-an-internal-comment-using-v3-api/59983/2 and here: https://community.atlassian.com/t5/Jira-Service-Management/Create-Internal-Comment-using-REST-API-for-Jira-Service-Desk/qaq-p/857385 App: Jira Software CloudAction Event: API Request	Set up action	HTTP Method: POST		URL:https://company.atlassian.net/rest/api/3/issue/{issueIdOrKey}/comment		Additional Request Headers		Accept: application/json,		Content-Type: application/json		Body: { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "text": "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque eget venenatis elit. Duis eu justo eget augue iaculis fermentum. Sed semper quam laoreet nisi egestas at posuere augue semper.", "type": "text" } ] } ] }, "properties": [ { "key": "sd.public.comment", "value": { "internal": true } } ] }'	 Please help

JLO-up · Accepted Answer

In the meantime, I’ve found a different solution. Feel free to test it out, if you got a similar challenge.

Instead of the API request, I used the Webhook action and configured it like this:

App: Webhook by Zapier

Action Event: Custom Request

Set up action

Method: POST
URL:https://company.atlassian.net/rest/api/3/issue/{issueIdOrKey}/comment
Data Pass-Through?: False

Data:

{
  "body": {
    "type": "doc",
    "version": 1,
    "content": [
      {
        "type": "paragraph",
        "content": [
          {
            "text": "Lorem ipsum",
            "type": "text"
          }
        ]
      }
    ]
  },
  "properties": [
       {
         "key": "sd.public.comment",
         "value": {
           "internal": true
         }
       }
     ]
}

Unflatten: true
Basic Auth: Username | API-Token
Headers
Accept: application/json,
Content-Type: application/json

PS: I always received an error when I used a variable from a previous step in the text field. That is why I used a Format Replace text step for [:newline:].

Troy Tessalone · Answer

Hi @JLO-upCheck if there is a different Issue “ID” to use.

Post an internal comment in Jira Service Project using API

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Failed to create a http request in Jira Software Cloud (2.17.0)

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Failed to create a http request in Jira Software Cloud (2.17.0)

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