Hello, looking for assistance on creating a notifier via slack to notify the team if there’s a ZenDesk Talk queue.
I believe I was able to connect the webhook from ZenDesk to Zapier and show a queue within Zapier but I’m unsure how to have this poll every moment or run every few minutes to check the queue before sending out to slack.
I’m definitely newer to api and webhooks, so unsure if this is something to poll in ZenDesk as well, thank you in advance.
Hi
Webhook events are sent from the origin app when the event happens in the origin app, so you don’t have control over when the Zap trigger step fires as that depends on the event happening in the origin app.
If you are trying to have Zaps run on a schedule, there is a Schedule Zap app: https://zapier.com/apps/schedule/help
Thank you for the quick response Troy, I’ve gone ahead and reached out to ZenDesk and appears there isn’t a way to directly poll for this event to happen, so it sounds like I will have to run the zap on a schedule to check the queue activity.
Is there any chance that we can have the Schedule Zap to run via minutes? I’m looking for it to poll maybe every 3-5 minutes?
Is there any chance that we can have the Schedule Zap to run via minutes? I’m looking for it to poll maybe every 3-5 minutes?
Configure separate Zap triggers using the Schedule app that run at your desired intervals.
You can set the custom values for the minutes besides what is shown in the dropdown.
OR
You can create a looping Zap that uses a Delay (For) and Webhooks to trigger other Zaps.
(e.g. webhook catch hook > delay > POST webhook to trigger other Zap > POST webhook to trigger the same Zap again)
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