Hi there @rikmaris - I’ve gone ahead and escalated your question to our Support team. Please respond to the ticket to let us know the requested information. Thanks!

@rikmaris - Can you show the JSON payload you’re sending as a POST request? This is more likely to be a syntax error in the JSON which rendered it invalid.

Hi there,

What i am doing is a body of an e-mail, sent to a gmail g suite account, sending as a POST request. The error also occured when i testing it with POSTMAN app. 

The payload is:

Lieke heeft het volgende bericht voor u genoteerd
Gebeld door : Dominique om
Ref. :
Organisatie : 
Telefoon vast : 0000
Telefoon mobiel :
E-mail :

@rikmaris - That payload is not a valid JSON so that’s why you’re getting the error.

I know, that is not right json. But i don't know how to fix this. 

Do you have any pointers?

@rikmaris Ok, can you show a screenshot of how the webhook step is set up?

Hi,

i just add the text from an e-mail to a post request. 

@rikmaris - Try building the data object in a JavaScript code step instead. The code snippet below expects you to assign the email subject to an input variable called subject. The output will be a valid JSON that you can use in the subsequent webhook step.

const toJSON = (o) => JSON.stringify(o, null, 2);
const { subject } = inputData;

output = toJSON({
  properties: {
    hs_pipeline: "xxx",
    hs_pipeline_stage: "xxx",
    hs_ticket_category: "Callback request",
    hs_ticket_priority: "HIGH",
    subject: `TITEL AANPASSEN ${subject}`,
    content: "",
  },
});

@ikbelkirasan 

Thanks for you help!

You mean like this:

@rikmaris - Well, not quite. You have to create a Code by Zapier step before the webhook step to prepare the data payload.

Then, paste this code snippet in the Code field and add subject as an input field:

const toJSON = (o) => JSON.stringify(o, null, 2);
const { subject } = inputData;

output =  
  {
    data: toJSON({
      properties: {
        hs_pipeline: "xxx",
        hs_pipeline_stage: "xxx",
        hs_ticket_category: "Callback request",
        hs_ticket_priority: "HIGH",
        subject: `TITEL AANPASSEN ${subject}`,
        content: "",
      },
    }),
  },
];

Finally, back to the webhook step: you should map the code step output to the Data field, like this:

@ikbelkirasan 

Thanks! 
It works like a charm now! 

Is there any way to adjust this and that all enters are there in the output?