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How to Get Support on behalf of a client?

  • 22 July 2019
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Userlevel 5
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What is best way for us as Experts to get support on behalf of our clients using Zapier?

I have a client who needs to request an increase in a code action that is hitting the 10 second limitation. I didn't realize the code blocks have 10 second limitations. I assumed they were 30 seconds like all the other connectors.


What would best way for me to help them get a request into Zapier support that would actually turn out in getting that request granted? Should I submit it on their behalf? Or submit it from their account?


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Best answer by Danvers 24 July 2019, 10:02

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Userlevel 7
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Hi @Openside! There isn't a way to increase that 10 second limitation on code steps, sorry about that!

The client could work around this by creating the action in an app, by using the developer platform: https://zapier.com/platform


In regards to requesting help on behalf of your client, you must do the following:

  1. Email contact@zapier.com from your email address with the client CC'ed. This ensures you are bumped up to being helped by our Premier team.
  2. The client will need to give permission for us to discuss their account with you (this only has to happen once)
  3. We can then continue to help support you and the client moving forward.

Hope that helps!